Privacy policy

Privacy Policy

At AluLife, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order history
  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Pages visited
  • Time spent on the website
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders;
  • Provide customer support;
  • Respond to inquiries;
  • Manage returns and refunds;
  • Improve our website and services;
  • Prevent fraud and unauthorized transactions;
  • Comply with legal obligations;
  • Send order confirmations and shipping updates;
  • Send promotional emails if you have given your consent.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Your consent;
  • Our legitimate business interests, provided these do not override your fundamental rights and freedoms.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences;
  • Keep products in your shopping cart;
  • Analyze website traffic;
  • Improve website performance;
  • Personalize your experience;
  • Support marketing and advertising activities.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. Sharing Your Information

We only share your information when necessary to operate our business.

This may include trusted third parties such as:

  • Payment processors;
  • Shipping and logistics providers;
  • Fraud prevention services;
  • Website hosting providers;
  • Analytics providers;
  • Marketing service providers.

These third parties only receive the information necessary to perform their services and are required to protect your data.

We do not sell your personal information.

6. Payment Security

Payments are processed securely through trusted third-party payment providers.

We do not store or have access to your complete payment card information.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders;
  • Provide customer support;
  • Meet accounting and tax obligations;
  • Resolve disputes;
  • Enforce our legal agreements;
  • Comply with applicable laws.

When your data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

If you are located in the European Union or another jurisdiction with similar privacy laws, you may have the right to:

  • Access your personal data;
  • Correct inaccurate information;
  • Request deletion of your data;
  • Restrict processing;
  • Object to processing;
  • Withdraw consent where applicable;
  • Request data portability;
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the email below.

9. International Data Transfers

Your information may be processed in countries outside your country of residence.

Where required by law, appropriate safeguards will be implemented to ensure your personal data remains protected in accordance with applicable data protection legislation.

10. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access;
  • Disclosure;
  • Alteration;
  • Loss;
  • Misuse;
  • Destruction.

While no internet transmission is completely secure, we continuously work to maintain appropriate security standards.

11. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

The updated version will always display the latest revision date.

Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@alulifeluggage.com

We will respond within a reasonable timeframe and in accordance with applicable data protection laws.