Terms of service

Terms of Service

Welcome to AluLife. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General

These Terms apply to all visitors, users, and customers of our website.

We reserve the right to update, modify, or replace these Terms at any time. Changes become effective immediately upon publication on this website. Your continued use of the website constitutes acceptance of any updated Terms.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old or have the permission of a parent or legal guardian.
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.

3. Products

We strive to display our products as accurately as possible.

However, we cannot guarantee that:

Product colors will appear exactly the same on every screen;
Images perfectly represent every detail of the product;
All descriptions are free from minor typographical or technical errors.

Product specifications, pricing, and availability may change without prior notice.

We reserve the right to discontinue any product at any time.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change at any time without prior notice.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct any pricing errors. If an incorrect price affects your order, we will contact you before processing it.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

Suspected fraud;
Payment authorization failure;
Incorrect pricing;
Product availability issues;
Violation of these Terms.

If payment has already been collected for a cancelled order, a full refund will be issued.

6. Shipping

We currently offer:

Express Shipping: 4–7 business days
Standard Shipping: 10–14 business days

Delivery times are estimates only and begin after your order has been dispatched.

Delays caused by customs inspections, carriers, weather conditions, public holidays, strikes, force majeure events, or other circumstances beyond our reasonable control do not constitute a breach of these Terms.

7. Customs, Duties and Taxes

Depending on the destination country, customs duties, import taxes, VAT, or other governmental charges may apply.

Customers are responsible for any charges imposed by their local authorities unless otherwise stated on our website.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

9. Warranty

Where required by applicable law, consumers benefit from the statutory legal guarantees applicable in their country of residence.

Unless otherwise stated, no additional commercial warranty is provided beyond those required by law.

Normal wear and tear, accidental damage, misuse, improper handling, unauthorized modifications, or damage caused by third parties are not covered.

10. Intellectual Property

All content available on this website, including but not limited to:

Logos;
Brand names;
Product images;
Videos;
Graphics;
Text;
Icons;
Website design;
Product descriptions;

is the exclusive property of AluLife or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Acceptable Use

You agree not to:

Use the website for unlawful purposes;
Attempt unauthorized access to our systems;
Interfere with website functionality;
Upload malicious software or harmful code;
Copy or exploit website content without authorization;
Engage in fraudulent activities.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, AluLife shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for fraud, gross negligence, or mandatory consumer rights.

13. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations where such delays result from events beyond our reasonable control, including but not limited to:

Natural disasters;
War;
Government actions;
Pandemics;
Customs delays;
Transportation disruptions;
Cyberattacks;
Utility failures;
Labor disputes.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you acknowledge that your personal information will be processed in accordance with that policy.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Governing Law

These Terms shall be governed by the applicable laws governing consumer contracts in the jurisdiction where mandatory consumer protection laws apply.

Where legally permissible, disputes shall be submitted to the competent courts determined under the applicable legislation.