Shipping policy
Shipping Policy
At AluLife, we are committed to delivering your order as quickly and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order, you agree to the terms outlined below.
1. Order Processing
All orders are processed after payment has been successfully verified.
Orders are typically processed within 1–3 business days.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may take slightly longer.
2. Shipping Options
We currently offer the following shipping methods:
-
Express Shipping: Estimated delivery within 4–7 business days
-
Standard Shipping: Estimated delivery within 10–14 business days
Delivery estimates begin once your order has been dispatched.
3. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to become active after shipment.
4. Delivery Times
Delivery times provided on our website are estimates only and are not guaranteed.
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
-
Customs inspections;
-
Carrier delays;
-
Severe weather conditions;
-
Public holidays;
-
Transportation disruptions;
-
High shipping volumes;
-
Force majeure events.
AluLife is not liable for delays caused by third-party shipping carriers or customs authorities.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided, we cannot guarantee successful delivery.
If an order is returned to us due to an incorrect address or failure to accept delivery, additional shipping charges may apply before the order can be reshipped.
6. Customs, Duties and Import Taxes
Depending on your country or region, customs duties, import taxes, VAT, or other government fees may apply.
Unless otherwise stated on our website, these charges are the responsibility of the customer.
Customs procedures may also result in delivery delays that are beyond our control.
7. Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact us at:
We will work with the shipping carrier to investigate the issue and determine the most appropriate solution.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
-
Your order number;
-
A description of the issue;
-
Clear photographs of the damaged product;
-
Photos of the packaging and shipping label.
We will review your claim and, where appropriate, arrange a replacement, partial refund, or full refund in accordance with our Return & Refund Policy.
9. Failed Deliveries
If a package cannot be delivered due to:
-
An incorrect address;
-
Failure to collect the package;
-
Repeated unsuccessful delivery attempts;
-
Refusal to accept delivery without valid reason;
the package may be returned to us.
In such cases, any additional shipping, handling, return, or administrative costs may be deducted from any applicable refund or charged before reshipping, where permitted by law.
10. Order Tracking
Customers are responsible for monitoring the tracking information provided after shipment.
If you experience any issues with your delivery, please contact us as soon as possible so we can assist you.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@alulifeluggage.com
Our customer support team will be happy to assist you as quickly as possible.